Privacy Page

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org/
• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, and payment information (including credit card numbers, debit card numbers, email address, and phone number). We refer to this information as “Order Information.”

When you make a purchase in the store, we collect certain information from you, including your name, payment information (including credit card numbers, debit card numbers, email address, and phone number) – this is also “Order Information.”

Order Information and Device Information are collectively referred to as “Personal Information.”

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

• Communicate with you;
• Screen our orders for potential risk or fraud;
• Marketing Communications: We provide direct communications to you from our family of brands, including personalized marketing communication such as information about new products, services and offers tailored to your interests; and
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We do not sell your Personal Information.

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

We use WooCommerce as a third-party sales agent to power our online store. We do not sell your Personal Information to WooCommerce. WooCommerce may collect or request Personal Information from you to provide necessary services – you can read more about how WooCommerce uses your Personal Information here: https://automattic.com/privacy/.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising at any of the links below:

• FACEBOOK – https://www.facebook.com/settings/?tab=ads
• GOOGLE – https://www.google.com/settings/ads/anonymous
• BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
• PINTEREST – https://help.pinterest.com/en/articles/personalized-ads-pinterest

Lastly, you can opt out of direct mail services by visiting the Direct Marketing Association at: https://dmachoice.thedma.org/.

CALIFORNIA RESIDENTS

If you are a California resident you have the right to request all Personal Information we have collected from you (free of charge), and/or for us to delete such information. You may also ask us to refrain from sharing your Personal Information with third parties, including our affiliates if they are separate legal entities, for direct marketing purposes by following this link: “Do Not Sell My Information”.

You may tell us your preference by contacting us via email at [email protected], the contact information in the “Contact Us” section of this Privacy Policy, or by calling us at +1 877 358 0043.

To best protect your privacy, we may be required to verify your identity for any above request. If so, we may ask for a limited amount of identifying information, including, for example, your name, telephone number, e-mail address, mailing address, and last transaction amount. We will match this information to the information on our systems. For an online request to delete, we will also send you a second verification to confirm that you want your information to be deleted. In order to designate an authorized agent to act on your behalf you must provide the authorized agent with written permission to do so, and your authorized agent must submit that written proof at the time they make the request on your behalf. If you wish to make multiple requests under this section, we recommend sending the deletion request last, as we may not be able to fulfill your other requests once we have deleted your information. We will maintain a record of your request to know or request to delete.

Please note that if we delete your personal information, some of our services may not work the same. These are unintended and unavoidable results of deleting your Personal Information. However, in no way will you face any discrimination or intentional consequences if you elect to exercise any of your rights listed herein – you will still be permitted to make a purchase, start an account, or otherwise engage with and utilize our services.

• Returns: We will not have the ability to look up your receipt or order in our system. In order to process a return or refund, we may require proof of purchase from the you. Please retain your proofs of purchase– in the event you are unable to produce a proof of purchase, the transaction may be treated as an unreceipted return in accordance with our return policy.
• Customer Service: Our ability to handle customer service requests may be limited. We may not have the ability to look up prior orders or account information and may request proof of purchase in order to best serve your needs.
• Online Account & Shopping: Your online account and history will be deleted, including without limitation, your shopping cart items, order history, favorite products, saved addresses, saved recipes and any other saved preferences.
• Recalls: We may no longer be able to contact you via email, regular mail, or phone about product recalls related to products you purchased, unless you provided your information to us by returning a product registration card attached to a durable infant product.

CHILDREN

Our services are generally not directed to children under 16. We do not knowingly collect Personal Information from anyone under 16 without parental consent. If you become aware that we have collected Personal Information from a child under the age of 16 without parental consent, please let us know so we can take appropriate action.

HOW WE PROTECT PERSONAL INFORMATION

In proportion to the sensitivity of the information, we maintain reasonable administrative, technical, and/or physical safeguards and appropriate security measures to protect Personal Information from loss, misuse or unauthorized access, disclosure, alteration, or destruction of the information you provide. However, we cannot guarantee the security of your Personal Information, as no electronic data transmission or storage of information is completely secure. If an incident is reported affecting your information, we will investigate and comply with all required reporting obligations.

DATA RETENTION

We may not delete all of your personal information if one of the following exceptions applies:

• Transactional: to complete a transaction for which the personal information was collected, provide a good or service requested by you, or perform a contract we have with you;
• Security: to detect data security incidents;
• Error Correction: to debug or repair any errors;
• Legal: to protect against fraud or illegal activity or to comply with applicable law or a legal obligation, or exercise rights under the law, such as the right to free speech; or
• Internal Use: to use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information (i.e. to improve our services).

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.